Answer phones and respond to customer requests. Make calls and provide customers with product and service information. Upsell products and services.
Transfer customer calls to appropriate staff. Identify, research, and resolve customer issues using the computer system. Follow-up on customer inquires not immediately resolved. Complete call logs and reports. Research billing issues. Research misapplied payments. Recognize, document and alert the supervisor of trends in customer calls. Recommend process improvements....

Minimum three years' experience in telecom (either at client or agency side). Minimum five years' experience in marketing research or a related field as well as supervisory experienca. A bachelor's degree a must. Willing to travel across the region. Solid knowledge of Microsoft Word, Excel, and PowerPoint. Knowledgeable of statistics, research techniques, and experimental procedures. Sound knowledge of marketing research and telecom industry. Analytical, consultative, customer service and multi-tasking skills. oral and written communication skills. organisational skills and project management skills......

At least 5 years of professional experience in communications function. (Experience in international Public Relations and advertising companies or press organizations are preferred). Minimum BA Degree in international journalism or communications or related subjects. Good communication and inter-personal skills. Excellent spoken and written English. Skilled PC operator....

Four year degree from an accredited college or university or equivalent experience in a technically related field. A minimum of two years of work experience in a field capacity handling and installing optical products....